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Printer friendly page Frequently asked questions Short answers to frequently asked questions about using and understanding English Heritage Archives. Searching How does searching work? What do my Summary Search Results mean? How can I see more details of a record? How are the results ordered? What does the Date refer to? What does Format refer to? What does Place refer to? How can I use Favourites? Trouble logging in? Why won't my password work? I have forgotten my password. Can I get a new one? General Questions What might be in a Building File? Why register for a Heritage Passport? What can I find on English Heritage Archives? What won't I find on English Heritage Archives? How can I find out about Aerial Photographs? I work for English Heritage, how can I use English Heritage Archives? Ordering and Paying How do I order a copy? How do I pay? Why don't I pay when I order?